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Privacy Policy

Last updated: July 08, 2026

This Privacy Policy explains how Axel CRM ("we", "us", "our") collects, uses, and protects information about you when you use our service.

1. Information We Collect

Account information: Name, email address, mobile number, company name, and password when you register.

Business data: Any data you enter into the CRM — leads, clients, invoices, tasks, notes, files. This data belongs entirely to you.

Usage data: We collect anonymous usage analytics (pages visited, features used) to improve the product. No personally identifiable information is included.

Payment data: Payments are processed by Razorpay or Cashfree. We do not store your card details — they are handled entirely by these PCI-DSS compliant processors.

Cookies: We use session cookies for authentication and preference cookies (e.g., currency selection). No third-party advertising cookies are used.

2. How We Use Your Information

3. Data Isolation and Multi-Tenancy

Axel CRM is a multi-tenant application. Every account's data is strictly isolated from all other accounts using tenant-level access controls. No organisation can access another organisation's data. Our staff can only access data when explicitly required for support purposes and with your consent.

4. Data Sharing

We do not sell your personal information to third parties. We share data only with:

5. Data Retention

We retain your account data for as long as your account is active. If you cancel your subscription, we retain data for 30 days to allow recovery, after which it is permanently deleted. You may request deletion at any time by contacting support@axelcrm.com.

6. Security

We implement industry-standard security measures including HTTPS encryption, hashed passwords (bcrypt), database-level isolation, and regular security updates. While we take all reasonable precautions, no system is 100% secure. We will notify you promptly in the event of a data breach affecting your information.

7. Your Rights

You have the right to:

To exercise any of these rights, contact us at privacy@axelcrm.com.

8. Children's Privacy

Axel CRM is not intended for use by children under 18. We do not knowingly collect personal information from minors.

9. Changes to This Policy

We may update this policy from time to time. We will notify you of significant changes via email or in-app notification. The "Last updated" date at the top of this page reflects the most recent revision.

10. Third-Party Integrations

Zoom Integration

Axel CRM offers an optional Zoom integration that allows users to automatically create Zoom meetings when bookings are confirmed. This integration is entirely optional and user-initiated.

What Zoom data we collect:

How we use Zoom data: Zoom tokens are used solely to create meeting links when a booking is confirmed. We do not access your Zoom contacts, recordings, chat messages, or any other Zoom data beyond what is required to create meetings.

Data storage: Zoom tokens are stored encrypted in our database. They are associated only with the user account that authorised the connection.

Revoking access: You can disconnect your Zoom account at any time from Settings → Zoom Integration inside Axel CRM. When you disconnect, your Zoom tokens are immediately deleted from our database. You can also revoke access directly from your Zoom App Marketplace installed apps page — we will receive a deauthorisation notification and delete your tokens automatically.

Data retention: Zoom tokens are deleted immediately upon disconnection or deauthorisation. Meeting join URLs stored in booking records are retained as part of your booking history until your account is deleted.

For questions about Zoom data handling, contact privacy@axelcrm.com.

11. Contact Us

For privacy-related questions or requests, contact us at privacy@axelcrm.com or write to us at our registered address.