Support
We're here to help. Reach out through any of the channels below.
📧 Email Support
For general questions, billing, and account issues:
support@axelcrm.com
🔒 Privacy & Data Requests
For data deletion, export requests, or privacy concerns:
privacy@axelcrm.com
📖 Documentation
Step-by-step guides including Zoom integration setup:
axelcrm.com/docs
Zoom Integration Support
If you have questions about the Zoom integration specifically:
- Connecting Zoom: Go to Settings → Zoom Integration → click Connect
- Disconnecting Zoom: Go to Settings → Zoom Integration → click Disconnect
- Revoking app access: Visit Zoom Marketplace → Installed Apps and remove Axel CRM
- Meeting not created: Ensure the staff member assigned to the booking has their Zoom account connected
For any Zoom-related issues, email support@axelcrm.com with your account email and a description of the issue.
Response Times
- General support: within 24 business hours
- Billing issues: within 12 business hours
- Data/privacy requests: within 72 hours