Frequently asked questions
What is the Free plan and how long can I use it?
The Free plan is truly free forever — no time limit. It supports 1 user, up to 100 leads, 50 clients, and 1 pipeline. It's perfect for solo operators who want to try Axel CRM at their own pace before committing to a paid plan.
What does "free trial included" mean on paid plans?
Every paid plan (Starter, Growth, Professional) includes a free trial period. You get full access to all features of that plan with no credit card required. At the end of the trial you can choose to subscribe or fall back to the Free plan.
What is the Founding Member Offer?
The Founding Member Offer lets you access all Professional plan features at the Growth plan price (₹999/user/month) — locked for life. It's available to the first 100 users, first 20 companies, or within the first 30 days of our launch, whichever comes first. Once you lock in, you keep that price even after we raise it.
How does per-user pricing work?
You pay for each active team member in your workspace. For example, if you choose the Growth plan at ₹999/user/month and have 5 users, your monthly charge is ₹4,995. You can add or remove users at any time and your billing adjusts accordingly.
What is the benefit of annual billing?
Annual billing gives you ~17% off compared to monthly billing. You pay for 12 months upfront and save significantly over the year. For example, Growth plan annually costs ₹833/user/month vs ₹999/month — saving you ₹1,992 per user per year.
Can I switch plans or cancel anytime?
Yes. You can upgrade, downgrade, or cancel your plan at any time from the Billing page inside your dashboard. Upgrades take effect immediately; downgrades apply at the next billing cycle. If you cancel, you stay on your current plan until it expires.
Do you offer GST invoices?
Yes. Axel CRM issues proper GST invoices for all Indian businesses. If you have a GSTIN, provide it during checkout and your invoice will be issued to your registered business name. CGST/SGST applies for Uttar Pradesh entities; IGST applies for all other Indian states.